THOUSANDS OF FREE BLOGGER TEMPLATES »

Friday, April 1, 2011

We Reserve The Right to Refuse Service to Anyone (and TSA Agents)

Collected from my exploits elsewhere on the internet. The following comments are in reply to the support a certain establishment had garnered with its refusal to serve TSA Agents.



"If policy told you to jump off a bridge, would you do it?"

Granted, my condition is quite a bit different than that of a TSA agent, but as a soldier, the answer is "Yes". You can't refuse a dangerous order or a lawful order, and the kicker... is that the definition of "lawful" is up to a military tribunal. I repeat, it's a different situation, but it does render your argument somewhat invalid.

"no one is forcing the tsa agent to grope me before i get on an airplane"

Yes they are. It's their job vs. your comfort. In the same situation, I know what I'd pick. Similarly, do you have any idea what would happen to the TSA agent who lets a bomb through because s/he was squeamish about a pat down? The public, once so adamantly against the screenings, would then be calling for strict enforcement of the rule and the immediate, severe and preferably public castigation of the negligent agent. It's a Catch-22, and one that puts severe pressure on the agents. You act as though they have a choice, when really, they do not.

"harming people even though you know its unethical for a paycheck"

"Harming" is hyperbole and you know it. As for the paycheck, you are certainly aware that there is a recession on. It's not just that "this job is as good as any other", it's that if they don't have this job, it is extremely likely that they won't have ANY. In case you ain't noticed, we're not talking about highly trained and educated people when we talk about TSA. And when I walk into a Waffle House and get served by a waitress trainee who used to be a realtor, as I did this last December in Tucson, you begin to realize that when it comes to a roof over your head and food in your stomach, and the same for your family, you don't get to be choosy about your employment anymore. These folks are NOT going to put their jobs at risk for some mouthy stranger who knew what was likely to happen and decided to fly anyway. Especially when it won't accomplish anything, since the instant they walk out the door there will be ten people clamoring to replace them. Ten people who will either do their jobs or likewise get canned until TSA finds someone who will.

So is it really such a pain to get a little felt up? Ask yourself honestly. TSA's job is certainly important, if a little overinflated, and the "groping" is less invasive as a rule than a trip to the doctor, the locker room at the gym, or one of those men's restrooms with a trough urinal. The same search is performed by police officers regularly and people take it as a matter of course.

Consider it from another viewpoint: Let's say you have a job towing cars. Your bread and butter is impounding cars parked by red curbs, across two parking spaces, or in private lots. It's not a pleasant job, because every single time you take a car in, it means you probably have to deal with that car's owner later on. An owner which, by the way, is now having a bad day thanks in no small part to people like you.

You do your job because it's a paycheck. You went to school to learn acupuncture, but in this economy there's no work because people don't have money to waste on medicine that doesn't work. But you do your job honestly, by the book, and you try to make the process as painless for everyone involved as you can, because you understand: getting your car towed sucks. But its a part of life, and you don't make the laws.

At the end of one day you walk into a bar, still wearing your coveralls, and the barkeep has you shown out. "We don't serve your kind here," the bouncer sneers, "We don't appreciate what you do." You try to protest, but they'll hear none of it. "You didn't have to take that job, and you don't have to do that work. You're just as evil as the gummint that says I can't double park across the handicapped spaces. And I'll hear none of that Nazi talk about orders" he concludes as the door slams coldly in your face.

The barkeep doesn't know about your mortgage, your car payment, and your three kids. Apparently he doesn't understand that if your boss didn't send you out on these City jobs he wouldn't have enough revenue to run the business. More than that, he and his bouncer simply don't care. You slink away across the cold, dark parking lot and drive home, rejected, ostracised, alone, and dead sober.

From what you know about human nature, how do you think you would react when, early the next week, you respond to a call requesting that you tow a car carelessly sprawled between a red curb and an expired parking meter. As you are filling out some forms, preparing to leave, a flustered looking man comes running out, yelling the usual obscentities you almost always hear from the owners of towed vehicles coming across you in the commission of your duties. As the red-faced man's visage resolves, you slowly recognize him as the bartender. That mean bartender who cares not a jot or tittle for you as a human because you took a job he doesn't like. That jerk who doesn't understand the demands of having a house and a family, who doesn't even care to understand what it is to be bound to something beyond yourself. Look at him, screaming and flailing his arms, knowing full well what conversations will ensue, here, and later at the impound lot, and ask yourself, "Do I have any sympathy and mercy for this man? I know that my job visits unpleasantness upon people, but does this man deserve my cooperation and professional insight and aid? Will I, perhaps, cut him a deal so he can get his car home just a little faster or cheaper, at a detriment to my boss but at a benefit to overall goodwill? Or will I make his life just a little more difficult in kind?"

THAT'S why refusing to serve TSA agents is a bad idea.



The following comment was made later in the conversation.


"i also cant agree with the economic argument. so if the economy is... strong and opportunity is rampant, than its ok to oppose unethical behavior in the name of a paycheck?"

That's not the argument we're making. It's that things aren't all... black and white, and sometimes you actually DO have to weigh one evil against another. When the choice comes down to the wellbeing of my family and the comfort of strangers, then you can't really hold it against people for making certain decisions. When the economy improves and people are again able to choose their employment, then the paradigm will have changed.

In any case, I'm glad most of us are agreed that punishing the workers is not the way to be creating the changes we want. If anything, we should be finding ways to get TSA agents on our side.

It reminds me of my experience at MEPS (er ...don't know how many vets are here. That's "Military Entrance Processing Station") which is a generally unpleasant experience for everyone involved. I felt especially sorry for the doctors there, whose jobs, despite a decade of medical school, consisted of checking an endless parade of men for hernias and hemorhoids. I figure that the folks at TSA aren't (as a rule) much happier about having to look at the Backscatter Images or feel people up. Especially when you think back on all the times you've flown and the truly, um, "aesthetically unfortunate" people that are on every flight. I think that a sympathetic rather than hostile approach would be more fruitful.

0 comments: